You’ll be the steward of exceptional experiences which connect, calm and uplift. Leading our SHINE mission, you will bring our WISE values—Welcoming, Inclusive, Skilful, Encouraging—to life across our hotel, conferencing and wellbeing business. You’ll drive commercial strength with social heart, grow our reputation for excellence, and cultivate places where people feel seen, supported and inspired.

Guest experience Set the vision and standards for hospitality, conferencing and leisure services which delight guests and exceed expectations across all touchpoints.

Guest voice Establish systems to listen to, learn from, and act on guest feedback to continually enhance experience and loyalty.

Commercial and brand Lead the growth of a sustainable, values-led commercial portfolio. Develop pricing, marketing and brand strategies that reinforce our social purpose. 

Operational excellence Ensure the smooth and safe operation of all hospitality, food and beverage, wellbeing and guest services with a focus on efficiency, quality, and consistency.

Team and culture Develop high-performing teams with a strong service ethic. Embed inclusive, motivational leadership and nurture talent from frontline to management.

Place and environment Sustain beautiful, calming, accessible and inspiring spaces which reflect our rural heritage and offer opportunities for connection and wellbeing.