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Our Policies

We exist solely to serve our mission and the communities who trust us. Transparency is therefore more than a legal obligation. It is the foundation of our credibility. We publish our policies so that every stakeholder can see how decisions are made, resources are allocated, and risks are managed. Clear, accessible documentation invites scrutiny, sparks constructive dialogue, and keeps us accountable to the public good. 


We completed the build of our framework during June to September 2025.  You can explore the releases available to view by scrolling on this page or by using the Transparency menu option above.  If you would like to learn more about our governance please click here or use the Transparency menu above. 

People and Culture


  • PC/01 Celebrating Difference View Our commitment to inclusion, equity, diversity and achievement. 
    Published June 2025, Next Review September 2026.
  • PC/02 Powering Purpose Through People View Our policy for roles and capabilities to fuel our mission. 
    Published June 2025, Next Review September 2026.
  • PC/03 Thrive at Work View Our commitment to wellbeing and resilience. 
    Published June 2025, Next Review September 2026.


  • PC/04 Work Your Way View Our commitment to flexible, hybrid and alternative working approaches to maximise success.
    Published June 2025, Next Review September 2026.
  • PC/05 Giving and Growing  View Our policy for volunteer and work placements. 
    Published August 2025, Next Review September 2026.
  • PC/06 Shining Together View Our policy for staff recognition of achievement, impact and service.
    Published August 2025, Next Review September 2026.

Finance and Commercial


  • FC/01Counting on Integrity View Our policy for financial governance and control.
    Published July 2025, Next Review September 2026.
  • FC/02 Playing Fair View Our commitment to countering fraud, bribery and corruption.
    Published June 2025, Next Review September 2026.
  • FC/03 Buying for Good View Our commitment to ethical procurement and sustainable sourcing.
    Published June 2025, Next Review September 2026.


  • FC/04 Funding the Future View Our policy for ethical fundraising and income generation.
    Published August 2025, Next Review September 2026.
  • FC/05 Freedom First View Our commitment to modern slavery and taking action.
    Published June 2025, Next Review September 2026.

Risk and Assurance


  • RA/01 Leadership in Trust View Our policy to govern, assure and encourage delivery within the organisation.
    Published June 2025, Next Review September 2026.
  • RA/02 Seeing Around Corners View Our policy for managing enterprise risk.
    Published August 2025, Next Review September 2026.
  • RA/03 Home Safe Everyday View Our commitment to health, safety and wellbeing.
    Published August 2025, Next Review September 2026.
  • RA/04 Speak up Safely View Our policy for confidential reporting and whistleblowing. 
    Published August 2025, Next Review September 2026.


  • RA/05 Quality Promise to Excellence View Our policy for continuous improvement to our management systems.
    Published August 2025, Next Review September 2026..
  • RA/06  Your Data, Our Trust View Our commitment to data privacy and protection.
    Published July 2025, Next Review September 2026.
  • RA/07  Resilience Ready View Our policy for preparedness, business continuity and recovery.
    Published August 2025, Next Review September 2026.
  • RA/08  Acting Impartially View Our commitment to managing conflict of interest and transparency.
    Published July 2025, Next Review September 2026.

Digital and Technology


  • DT/01 Guarding Our Digital World  View Our policy for information security.
    Published August 2025, Next Review September 2026.
  • DT/02 Digital Resilience  View Our policy for technology incident response.
    Published August 2025, Next Review September 2026.
  • DT/03 Responsible Intelligence View Our commitment to the ethical use of artificial intelligence and automation.
    Published June 2025, Next Review September 2026.


  • DT/04 Inclusive by Design View Our commitment to digital accessibility and aesthetic consistency.
    Published June 2025, Next Review September 2026.
  • DT/05 Data in Good Order View Our policy for the effective governance and quality of data.
    Published August 2025, Next Review September 2026.
  • DT/06 Keep and Find View Our policy for the management of records.
    Published August 2025, Next Review September 2026.

Facilities and Estates


  • FE/01  Guardians of History View Our commitment to conservation and heritage.
    Published July 2025, Next Review September 2026.
  • FE/02  Secure Spaces View Our policy for physical security and controlled access.
    Published August 2025, Next Review September 2026.
  • FE/03 Fire Safe View Our commitment to fire prevention and evacuation.
    Published July 2025, Next Review September 2026.
  • FE/04 Pure and Safe View Our commitment to water safety.
    Published July 2025, Next Review September 2026.


  • FE/05 Safe Fibres View Our policy for the safe management of asbestos.
    Published August 2025, Next Review September 2026.
  • FE/06 Waste Nothing, Harm None View Our policy for hazardous and clinical waste
    Published August 2025, Next Review September 2026.
  • FE/07 Impact in Action View Our policy for environmental, social and governance standards.
    Published July 2025, Next Review September 2026.

Clinical Care and Support


  • CCS/01 Care with Confidence View Our policy for clinical governance and decision making.
    Published August 2025, Next Review September 2026.
  • CCS/02 Respect and Protect View Our policy for safeguarding and vulnerable people.
    Published July 2025, Next Review September 2026.
  • CCS/03 Clean for Care View Our policy for infection prevention and control.
    Published August 2025, Next Review September 2026.


  • CCS/04 Crisis to Calm View Our policy for residents joining Ignis Lodge.
    Published August 2025, Next Review September 2026.
  • CCS/05 Steps Together View Our policy for residents and community members whilst on programme.
    Published August 2025, Next Review September 2026.
  • CCS/06 Beyond the Door View Our policy for after-care and alumni support.
    Published August 2025, Next Review September 2026.

Hospitality and Culinary


  • HC/01 Taste with Trust View Our commitment to food safety and Hazard Analysis and Critical Control Points (HACCP).
    Published July 2025, Next Review September 2026.
  • HC/02 Allergens Aware View Our policy for transparency, controls and management of allergens. 
    Published August 2025, Next Review September 2026.
  • HC/03 Uninvited Guests View Our policy for the management of pest and invasive species.
    Published August 2025, Next Review September 2026.


  • HC/04 Cheers Responsibly View Our commitment to safe and responsible alcohol service.
    Published July 2025, Next Review September 2026.
  • HC/05 Wow, Safely View Our policy for the management of large and complex events.
    Published August 2025, Next Review September 2026.

Guest Experience


  • GE/01 Welcome Everyone View Our commitment to inclusive design and accessibility.
    Published July 2025, Next Review September 2026.
  • GE/02 Moments that Matter View Our commitment to guest service excellence.
    Published July 2025, Next Review September 2026.
  • GE/03 Listen, Learn, Resolve View Our policy for guest feedback and complaints.
    Published August 2025, Next Review September 2026.


  • GE/04 Stories in Stone View Our commitment to storytelling, engagement and elevation of heritage.
    Published July 2025, Next Review September 2026.
  • GE/05 Pause and Renew View Our policy for digital detox and mindfulness experiences.
    Published August 2025, Next Review September 2026.

Leisure and Wellness


  • LW/01 Move Well, Move Safe View Our policy for safe use of fitness and wellness facilities.
    Published August 2025, Next Review September 2026.
  • LW/02 Swim with Confidence View Our policy for safe use of the pool facilities.
    Published August 2025, Next Review September 2026.


  • LW/03 Secure Serenity View Our policy for safe use of the spa and thermal facilities.
    Published August 2025, Next Review September 2026.
  • LW/04 Paws and Purpose View Our policy for animals and their use in wellbeing programmes.
    Published August 2025, Next Review September 2026.