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Our Policies

We exist solely to serve our mission and the communities who trust us. Transparency is therefore more than a legal obligation. It is the foundation of our credibility. We publish our policies so that every stakeholder can see how decisions are made, resources are allocated, and risks are managed. Clear, accessible documentation invites scrutiny, sparks constructive dialogue, and keeps us accountable to the public good. 


We completed the build of our framework during June to September 2025.  You can explore the releases available to view by scrolling on this page or by using the Transparency menu option above.  If you would like to learn more about our governance please click here or use the Transparency menu above. 

People and Culture


  • PC/01 Celebrating Difference View Our commitment to inclusion, equity, diversity and achievement. 
    Published June 2025, Next Review June 2026.
  • PC/02 Powering Purpose Through People View Our policy for roles and capabilities to fuel our mission. 
    Published June 2025, Next Review June 2026.
  • PC/03 Thrive at Work View Our commitment to wellbeing and resilience. 
    Published June 2025, Next Review June 2026.


  • PC/04 Work Your Way View Our commitment to flexible, hybrid and alternative working approaches to maximise success.
    Published June 2025, Next Review June 2026.
  • PC/05 Giving and Growing  Coming soon Our policy for volunteer and work placements. 
    First publication expected in August 2025.
  • PC/06 Shining Together Coming soon Our policy for staff recognition of achievement, impact and service.
    First publication expected in August 2025.

Finance and Commercial


  • FC/01Counting on Integrity Coming next Our policy for financial governance and control.
    First publication expected in July 2025.
  • FC/02 Playing Fair View Our commitment to countering fraud, bribery and corruption.
    Published June 2025, Next Review June 2026.
  • FC/03 Buying for Good View Our commitment to ethical procurement and sustainable sourcing.
    Published June 2025, Next Review June 2026.


  • FC/04 Funding the Future Coming soon Our policy for ethical fundraising and income generation.
    First publication expected in August 2025.
  • FC/05 Freedom First View Our commitment to modern slavery and taking action.
    Published June 2025, Next Review June 2026.
  • FC/06 Impact in Action Coming next Our policy for environmental, social and governance standards.
    First publication expected in July 2025.

Risk and Assurance


  • RA/01 Leadership in Trust View Our policy to govern, assure and encourage delivery within the organisation.
    Published June 2025, Next Review June 2026.
  • RA/02 Seeing Around Corners Coming soon Our policy for managing enterprise risk.
    First publication expected in August 2025.
  • RA/03 Home Safe Everyday Coming next Our commitment to health, safety and wellbeing.
    First publication expected in July 2025.
  • RA/04 Speak up Safely Coming soon Our policy for confidential reporting and whistleblowing. 
    First publication expected in August 2025.


  • RA/05 Quality Promise to Excellence Coming soon Our policy for continuous improvement to our management systems.
    First publication expected in August 2025.
  • RA/06  Your Data, Our Trust Coming next Our commitment to data privacy and protection.
    First publication expected in July 2025.
  • RA/07  Resilience Ready Coming soon Our policy for preparedness, business continuity and recovery.
    First publication expected in August 2025.
  • RA/08  Acting Impartially Coming next Our commitment to managing conflict of interest and transparency.
    First publication expected in July 2025.

Digital and Technology


  • DT/01 Guarding Our Digital World  Coming soon Our policy for information security.
    First publication expected in August 2025.
  • DT/02 Digital Resilience  Coming soon Our policy for technology incident response.
    First publication expected in August 2025.
  • DT/03 Responsible Intelligence View Our commitment to the ethical use of artificial intelligence and automation.
    Published June 2025, Next Review June 2026.


  • DT/04 Inclusive by Design View Our commitment to digital accessibility and aesthetic consistency.
    Published June 2025, Next Review June 2026.
  • DT/05 Data in Good Order Coming soon Our policy for the effective governance and quality of data.
    First publication expected in August 2025.
  • DT/06 Keep and Find Coming soon Our policy for the management of records.
    First publication expected in August 2025.

Facilities and Estates


  • FE/01  Guardians of History Coming next Our commitment to conservation and heritage.
    First publication expected in July 2025.
  • FE/02  Secure Spaces Coming soon Our policy for physical security and controlled access.
    First publication expected in August 2025.
  • FE/03 Fire Safe Coming next Our commitment to fire prevention and evacuation.
    First publication expected in July 2025.
  • FE/04 Pure and Safe Coming next Our commitment to water safety.
    First publication expected in July 2025.


  • FE/05 Safe Fibres Coming soon Our policy for the safe management of asbestos.
    First publication expected in August 2025.
  • FE/06 Waste Nothing, Harm None Coming soon Our policy for hazardous and clinical waste
    First publication expected in August 2025.
  • FE/07 Nothing to Landfill Coming next Our commitment to zero waste and the circular economy.
    First publication expected in July 2025.

Clinical Care and Support


  • CCS/01 Care with Confidence Coming soon Our policy for clinical governance and decision making.
    First publication expected in August 2025.
  • CCS/02 Respect and Protect Coming next Our policy for safeguarding and vulnerable people.
    First publication expected in July 2025.
  • CCS/03 Clean for Care Coming soon Our policy for infection prevention and control.
    First publication expected in August 2025.


  • CCS/04 Crisis to Calm Coming soon Our policy for residents joining Ignis Lodge.
    First publication expected in August 2025.
  • CCS/05 Steps Together Coming soon Our policy for residents and community members whilst on programme.
    First publication expected in August 2025.
  • CCS/06 Beyond the Door Coming soon Our policy for after-care and alumni support.
    First publication expected in August 2025.

Hospitality and Culinary


  • HC/01 Taste with Trust Coming next Our commitment to food safety and Hazard Analysis and Critical Control Points (HACCP).
    First publication expected in July 2025.
  • HC/02 Allergens Aware Coming soon Our policy for transparency, controls and management of allergens. 
    First publication expected in August 2025.
  • HC/03 Uninvited Guests Coming soon Our policy for the management of pest and invasive species.
    First publication expected in August 2025.


  • HC/04 Cheers Responsibly Coming next Our commitment to safe and responsible alcohol service.
    First publication expected in July 2025.
  • HC/05 Wow, Safely Coming soon Our policy for the management of large and complex events.
    First publication expected in August 2025.

Guest Experience


  • GE/01 Welcome Everyone Coming next Our commitment to inclusive design and accessibility.
    First publication expected in July 2025.
  • GE/02 Moments that Matter Coming next Our commitment to guest service excellence.
    First publication expected in July 2025.
  • GE/03 Listen, Learn, Resolve Coming soon Our policy for guest feedback and complaints.
    First publication expected in August 2025.


  • GE/04 Stories in Stone Coming next Our commitment to storytelling, engagement and elevation of heritage.
    First publication expected in July 2025.
  • GE/05 Pause and Renew Coming soon Our policy for digital detox and mindfulness experiences.
    First publication expected in August 2025.

Leisure and Wellness


  • LW/01 Move Well, Move Safe Coming soon Our policy for safe use of fitness and wellness facilities.
    First publication expected in August 2025.
  • LW/02 Swim with Confidence Coming soon Our policy for safe use of the pool facilities.
    First publication expected in August 2025.


  • LW/03 Secure Serenity Coming soon Our policy for safe use of the spa and thermal facilities.
    First publication expected in August 2025.
  • LW/04 Paws and Purpose Coming soon Our policy for animals and their use in wellbeing programmes.
    First publication expected in August 2025.