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Our FRAMEWORK
Our organisation spans an operational business and a operation for the public good. In holding this complexity together we have adopted a three layer framework. At the top sits the policy, a short, board approved promise stating why the topic matters and the responsibilities we own. Beneath each policy is a standard translating our promise into measurable requirements. Finally, every standard is brought to life by one or more processes, the step-by-step flows, checklists and forms colleagues execute each day.
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