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Chief Operating Officer

Coventry, United Kingdom

We are building a new capability in a new organisation. Would you like to be part of this journey?

Tell me more about the role


You’ll be the architect of seamless operations in the engine room of our enabling functions. Leading our DRIVE capability, you will champion our WISE values—Welcoming, Inclusive, Skilful, Encouraging—ensuring every team is equipped to perform at their best. You’ll create organisational resilience, drive operational excellence, and empower every part of the organisation to deliver measurable impact for veterans, young care leavers and our wider community.

Operational delivery Lead and continuously improve the systems, processes and infrastructure that support safe, compliant and efficient delivery.


Finance and commercial Oversee financial planning, budgeting and commercial delivery across a mixed income portfolio, ensuring sustainability and stewardship.


Technology and data Champion secure, integrated digital solutions and robust data systems which enable evidence-based decisions and reduce organisational friction.


People and culture Ensure inclusive, values-led people practices, with wellbeing, performance and development embedded into every stage of the employee lifecycle.


Governance and compliance Ensure the organisation meets legal, regulatory and quality standards through rigorous internal controls, audit readiness and risk management.


Sustainability and environment Lead the implementation of our environmental strategy, including carbon reduction, responsible procurement and sustainable estates management.

You begin your day with a walk through the campus, greeting facilities and estates teams. The morning huddle reviews key metrics and escalations across finance, people and technology. By mid-morning, you're working with your managers to prepare for an upcoming ISO audit. After lunch, you meet with suppliers to discuss greener procurement options and finalise next year’s technology roadmap. You end the day by coaching a team lead through a people challenge and reviewing the latest cashflow position with the Finance and Commercial Manager.

What do we offer?


Salary

The role is within our Leading family and offers between £75,000 and £135,000. The starting salary can expect to be between £80,000 and £90,000.

Leave

You'll receive 35 days annual leave and a further 8 days for bank holidays. Ignis Lodge give 2 extra days; 1 for your birthday, and 1 for our birthday.

Development

We would consider supporting an apprenticeship at L7 (senior operations or systems thinking). We will support professional membership within APM, BCS, CIPD, CIMA, IEMA or IIA, and continuous professional development opportunities.

Wellbeing

We provide support for employees through an Occupational Health programme. 

Pension

We provide a pension scheme for all employees and contribute 2% for every 1% from you to a maximum of 12%. 

Discounts

We offer 20% discount for you and your family to use our facilities. 

What is the process? 

 


01

By 27 July 22:00
You're here right now! We will just ask you to send a copy of your CV and some basic contact details.  We will then send you a short questionnaire to help us learn a little more about you. 

02

In week commencing 11 August
We will invite you to a virtual meeting. This will be informal and an opportunity for us to ask some further questions and for you to do the same. 

03

In week commencing 08 September
We will invite you to meet with us in person. In this meeting we will be looking for you to explain examples of your previous experience and the skills we need for this role. 

04

From 15 September 
If you are successful, we will start the onboarding process.  


What would we like from you?


You'll have a track record as a senior operational leader in a values-led, multi-service organisation.

You'll be able to give examples of working across one or more of people, finance, digital, estates, heritage or governance portfolios.

These are the minimum criteria if you wish to be considered under our Supporting You Guarantee. 

You'll be a people-centred leader committed to equity, inclusion and staff development.

You'll be a skilled service improver who balances innovative ideas with delivery imperatives.

You'll be able to give examples of implementing robust governance, audit or compliance frameworks.

You'll be able to give examples of strong financial literacy, with experience managing large budgets and commercial contracts

This role requires physical working at our Midlands campus (80%) with local, national and international travel according to organisational need (20%).